Top Salesforce Service Cloud Implementation Partners 2024

Top Salesforce Service Cloud Implementation Partners 2024

Implementing Salesforce Service Cloud can revolutionize customer service operations by enabling efficient, scalable, and intelligent support solutions. However, to unlock the full potential of this robust platform, selecting the right implementation partner is crucial. 

This guide will help you navigate the top Salesforce Service Cloud consulting companies, highlighting their strengths and client feedback to assist you in making an informed decision.

What is Salesforce Service Cloud?

Salesforce Service Cloud is designed to enhance customer support through various features:

Self-Service Options: Allows customers to resolve simple issues independently.

  • Knowledge Base: Provides access to FAQs, guides, and community forums.
  • Service Portals: Customizable portals where customers can track cases and find solutions.

Automated Chatbot: Engages customers, answers questions, and refers to service agents.

  • AI Integration: Uses artificial intelligence to understand and respond to customer queries.
  • Seamless Handoff: Transfers complex issues to human agents without losing context.

Complex Support Management: Frees up agents for more intricate issues.

  • Omni-Channel Routing: Directs inquiries from various channels (email, phone, social media) to the appropriate agents.
  • Case Management: Tracks and manages customer issues efficiently from start to resolution.

Key Criteria for Selecting an Implementation Partner

When choosing a Salesforce Service Cloud implementation partner, consider the following criteria:

  • Experience and Expertise: Look for a partner with extensive experience in Salesforce implementations. Some partners specialize in specific industries, such as finance, healthcare, or retail, which can be beneficial.
  • Client Feedback and Reputation: Analyze client testimonials to gauge their satisfaction and the partner’s reliability. Look for case studies or success stories demonstrating the partner’s ability to deliver results.
  • Geographical Reach: Consider whether the partner’s location aligns with your business needs. Having a partner in your region can facilitate easier communication and onsite support.
  • Certifications and Specializations: Check for relevant Salesforce certifications and industry-specific solutions. Ensure the partner’s team includes certified Salesforce professionals.

Also Read – What Is a Salesforce Implementation Partner?

Top Salesforce Service Cloud Implementation Partners

1. CloudMasonry

  • Founded: 2018
  • Areas: US, UK
  • Strengths: Extensive experience, budget-friendly, and supportive.
  • Client Feedback: Highly knowledgeable and easy to work with, offering robust follow-up support.

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2. Stratiform Business Solutions

  • Founded: 2016
  • Area: Australia
  • Strengths: Personalized service, long-term partnership approach.
  • Client Feedback: Flexible, personable, and honest, with excellent solutions for business roadblocks.

3. Manras Technologies

  • Founded: 2015
  • Areas: UK, India, US
  • Strengths: Advanced customizations, long-term relationships.
  • Client Feedback: Deep Salesforce knowledge, comprehensive implementation support.

4. TechForce Services

  • Founded: 2015
  • Area: Australia
  • Strengths: Cross-cloud experience, industry-specific solutions.
  • Client Feedback: Self-reliant and motivated team, delivering efficient solutions.

5. CloudKettle

  • Founded: 2015
  • Areas: US, Canada
  • Strengths: Salesforce Summit Partner, SOC 2 Type II compliant.
  • Specialty: Focus on security and comprehensive Revenue Operations support.

6. Cloudity

  • Founded: 2014
  • Areas: Bulgaria, Cyprus, Denmark, Estonia, Finland, Germany, Hungary, Iceland, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Sweden, Switzerland, UK, US
  • Strengths: Strong business background, complex Salesforce implementations.
  • Clients: Volkswagen Financial Services, Kaspersky Lab, Toshiba.
  • Feedback: Known for successful digitization projects.

7. Zivoke

  • Areas: US, India
  • Strengths: Digital transformation, advisory, implementation, and managed services.
  • Specialty: Enterprise-wide solutions, change management.

Also Read – Salesforce Service Cloud Implementation Guide

8. Bolt Today

  • Founded: 2015
  • Areas: US, India, UK, Australia
  • Strengths: Global presence, user-first approach.
  • Feedback: Customized CRM solutions with a focus on minimal effort and result-oriented activities.

9. Deligence Technologies Pvt. Ltd.

  • Founded: 2014
  • Strengths: Timely and budget-friendly delivery.
  • Feedback: Praised for attention to detail and collaborative approach.

10. VRP Consulting

  • Founded: 1998
  • Areas: Spain, Philippines, Finland, Vietnam, Malta, Germany, Lithuania, Netherlands, Poland, Sweden, UK, US
  • Strengths: Extensive experience, diverse expertise.
  • Feedback: Known for excellent customer satisfaction and technical proficiency.

11. Solvios Technology, LLC

  • Founded: 2016
  • Areas: Australia, UK, France, Germany, Singapore, Spain, US
  • Strengths: Performance-centric software solutions.
  • Feedback: Strong company culture and tech team alignment with business vision.

12. NeuraFlash

  • Founded: 2016
  • Areas: India, US, Canada
  • Strengths: Specializes in complex routing engines and Salesforce customization.
  • Feedback: Known for deep understanding of business needs and effective solutions.

13. Nubik

  • Founded: 2003
  • Areas: Spain, UK, Venezuela, US, Canada
  • Strengths: Agile methodology, extensive Salesforce experience.
  • Feedback: True partnership with flexible and knowledgeable consultants.

14. Cloud Orca

  • Founded: 2018
  • Areas: Philippines, UK
  • Strengths: Fastest-growing Salesforce Partner in the UK.
  • Feedback: Highly flexible service, known for going above and beyond to meet client requirements.

15. Torrent Consulting

  • Founded: 2010
  • Areas: Guatemala, UK, US, Canada
  • Strengths: Personalized services for small businesses to multinational enterprises.
  • Feedback: Detailed proposals, technically and administratively engaged team.

16. Ad Victoriam Solutions

  • Founded: 2014
  • Areas: US, Canada
  • Strengths: Eliminate barriers with technology to accelerate achievements.
  • Feedback: Understands client needs, providing simple yet helpful solutions.

Also Read – Top AI Features of Salesforce Service Cloud You Must Know

Final Thoughts

Choosing the right Salesforce Service Cloud implementation partner requires carefully considering their expertise, client feedback, and alignment with your business needs. By partnering with a knowledgeable and experienced consulting company, you can ensure a seamless and successful Salesforce Service Cloud implementation, driving enhanced customer support and operational efficiency.

Enhance your Salesforce consulting with GetGenerative.ai. Effortlessly craft outstanding proposals, enabling you to dedicate more time to providing exceptional client service. 

Start today!

Frequently Asked Questions (FAQs)

1. What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer service platform that enhances support through self-service, automated chatbots, and efficient agent management.

2. Why do I need a Salesforce implementation partner?

An implementation partner ensures a seamless and successful setup of Salesforce Service Cloud, tailored to your business needs.

3. How do I choose the right Salesforce implementation partner?

Consider their experience, client feedback, geographical reach, and relevant certifications.

4. What are some top Salesforce Service Cloud implementation partners?

Top partners include CloudMasonry, Stratiform Business Solutions, Manras Technologies, and TechForce Services.

5. What should I look for in client feedback?

Look for testimonials highlighting the partner’s expertise, ease of collaboration, and support quality.

Picture of Written By Shivam Parmar

Written By Shivam Parmar

Picture of Reviewed By Prateek Kataria

Reviewed By Prateek Kataria